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Personalised communication is key to client satisfaction and engagement

Personalised communication is key to client satisfaction and engagement

by Steph Oakley | Jul 10, 2024 | Uncategorized

In the accounting industry, technical knowledge and analytical skills are critical. However, communication skills are equally significant. Communication is the backbone of any successful relationship. Effective communication goes beyond merely conveying numbers; it...
Take Time to Simplify Your Processes to Ease Your Workload

Take Time to Simplify Your Processes to Ease Your Workload

by Steph Oakley | Jul 26, 2023 | ATOmate, Uncategorized

Are you or your team constantly feeling under pressure, overworked, and caught up in an endless cycle of tasks? Thinking there must be an easier way to simplify your work processes to prevent that overwhelming sensation of drowning in your workload. But where should...
Boost Your Practice by Focusing on Advice

Boost Your Practice by Focusing on Advice

by Steph Oakley | Mar 1, 2023 | ATOmate, Uncategorized

  If you’re running an accounting practice, chances are you’re busy with compliance work. Lodging returns, sorting through historical data, and meeting deadlines can take up a lot of your time. However, your clients are likely looking for more than just...
ATO Holds Firm On Push Towards Digital-Only Communication

ATO Holds Firm On Push Towards Digital-Only Communication

by Clever Digital | Jan 31, 2022 | Uncategorized

Time to turn off paper from the ATO? New tech tools remove compliance burden for managing client communication preferences In a recent address to the Institute of Professional Accountants National Congress (November 2021), the Commissioner of Taxation Chris Jordan...
Paper: A thing of the past or does it have a place in the future?

Paper: A thing of the past or does it have a place in the future?

by Steph Oakley | Nov 30, 2018 | Uncategorized

In the last 20 years it’s a question that has been discussed over and over again: Is this the end of paper? It’s been an ‘if not when’ discussion, so sure have many pundits been that paper will be replaced with new technology, the way many other office staples, such...
Eliminate, Automate or Outsource. The way forward is focusing on simplicity

Eliminate, Automate or Outsource. The way forward is focusing on simplicity

by Steph Oakley | Nov 30, 2018 | Uncategorized

The past few years have seen businesses of all sizes under pressure. It always seems the focus is on ‘efficiency’: What people really mean is that they’re looking to drive down costs. It’s understandable, as we’re all under pressure from a variety of sources. With the...

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  • Personalised communication is key to client satisfaction and engagement
  • Is It Time to Review Your Business Processes?

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